Make a backup of identities and accounts in the Mobile Wallet

To make sure that you have a backup of your accounts, identities, and addresses, we recommend that you export the data from the Mobile Wallet to a file. This way, all your accounts, identities, and your address book are saved in a file you can store in a safe location.

Warning

Backup is essential. If you lose your mobile phone or need to restore your mobile phone and you don’t have a backup from the Mobile Wallet, you can’t access your wallet and your CCDs are permanently inaccessible. Concordium does not take any responsibility if you lose access to your accounts. Concordium strongly advise you to complete a backup every time you create an account and store the backup file in a secure place - preferably offline. For more information, see Make a backup of identities and accounts in Mobile Wallet.

Note

Currently, it is not possible to exchange identities and accounts between the Mobile Wallet and the Desktop Wallet. If you try to import a file that has been exported from the Mobile Wallet into the Desktop Wallet, the import will fail, and likewise, if you try to import a file exported from the Desktop Wallet into the Mobile Wallet.

Export identities, accounts and address book

Warning

The only way to ensure that your backup includes the keys for all of your accounts is to follow the instructions below. Any backup made in any other way (e.g., backup of mobile phone) will NOT include your account keys and may result in you losing access to your accounts.

  1. Go to the More page.

  2. Tap Export.

  3. Enter your biometrics or app passcode.

  4. Read the information about the export and tap Continue.

  5. Choose a password with a minimum of 6 characters to encrypt your export. Make sure to choose a secure password and keep it safe. Anyone with the password will be able to unlock the export and make transfers from your account. Tap Continue.

  6. Choose an option for sending or saving the export file such as Mail.

Concordium strongly recommends that you store the backup file in a safe location and not on the phone itself. It’s also vital that you keep the password to the backup file safe. Anyone with access to the file can gain access to your crypto assets.



Import identities, accounts and address book

Depending on whether you are using an Android phone or an iPhone, the import process differs slightly.

Android

  1. Go to the More page.

  2. Tap Import.

  3. Use the Android system prompt to browse to your export and select the file.

  4. Enter the password you chose upon making the export.

  5. Enter your biometrics or app passcode.

  6. Review your import and tap Ok, thanks.

iOS

  1. Find the file you want to import on your iPhone.

  2. Choose the iOS “Share” option. Choose Concordium Mobile Wallet as the app to open the file.

  3. Enter the password you chose upon making the export.

  4. Enter your biometrics or app passcode.

  5. Review your import and tap Ok, thanks.

Support & Feedback

If you have questions or feedback, join us on Discourse, or contact us at support@concordium.software.