Make a backup of identities, accounts, and addresses in the Desktop Wallet

To make sure that you have a backup of your accounts, identities, and addresses, we strongly recommend that you export the data to a file. The backup will ensure that you can recover your accounts, identities, and addresses if your Desktop Wallet database becomes damaged or if, for some reason, you can’t access the Desktop Wallet.

To actually access the recovered accounts, you still need the Ledger that was used to set up the accounts, or a new Ledger that’s been restored from the same recovery phrase.

Warning

You are solely responsible for keeping your assets secure. You must never share your private keys, PIN codes, passwords, recovery phrases, Ledgers, or mobile devices with anyone.

Export identities, accounts, and addresses

  1. Go to Export/Import.

  2. Select Export.

  3. Create a password that contains at least 6 characters. You’ll need the password to import the file into the Desktop Wallet so keep it safe.

  4. Navigate to the location on your computer where you want to save the file. If you’re on Windows, make sure that All Files is selected in Save as type. Give the file a name and the extension .json, and then click Save. Once the export is complete, we recommend that you store the file in a safe location that is different from where you store the Desktop Wallet database.

Import identities, accounts, and addresses

  1. Go to Export/Import.

  2. Select Import and navigate to the location on your computer where you saved the file, and then select Open.

  3. Enter the password of the import. If the import is successful, you can see all the imported identities, accounts, and addresses in the right pane.

Warning

You can’t import a file created in the Mobile Wallet into the Desktop Wallet or the other way around because the two wallets handle private keys in different ways. For more information, see Deciding between the Desktop Wallet and the Mobile Wallet.

Recover accounts without a backup file

If you lose the backup file with your accounts, you can use the Desktop Wallet in combination with your Ledger device to recover those accounts. For more information, see Account recovery.

Support & Feedback

If you have questions or feedback, join us on Discourse, or contact us at support@concordium.software.